Saraya Resort Lombok villas are professionally managed to optimise occupancy, pricing, and guest experience, supporting stronger rental performance when owners are not in residence. Owners retain full flexibility to enjoy personal stays or make their villa available through the resort’s managed rental program.
The management structure is designed to align operational efficiency with owner outcomes. Fees apply only to confirmed, completed bookings, ensuring costs are directly linked to revenue generation. No management fees are charged on owner stays or unconfirmed reservations.
Resort Operations & Guest Services
Saraya Resort is supported by a fully integrated on-site operations team, ensuring consistent service delivery, asset care, and guest satisfaction.
- Front office and reservations management
- Concierge and guest support services
- Housekeeping and room attendants
- 24/7 security services
- Engineering and maintenance team
- Pool technicians and landscaping team
- HR, payroll, recruitment, and BPJS administration
- Ongoing hospitality training and operational standards
Centralised procurement and inventory controls ensure consistency, cost efficiency, and uninterrupted service delivery.
- Ordering of villa consumables and supplies
- Laundry vendor coordination
- Inventory tracking and stock rotation
- Storage and logistics management
This structure is designed to protect asset quality, support guest experience, and drive long-term operational performance.
Housekeeping & Laundry
Daily servicing and turnover operations are managed to five-star hospitality standards, supporting guest satisfaction and repeat bookings.
- Daily villa servicing
- Full turnover cleaning between stays
- Scheduled deep-cleaning cycles
- Linen and towel laundry management
- Amenity stock control
- Routine villa inspections
Guest Experience & Concierge
A dedicated guest services team ensures seamless stays from pre-arrival to departure, driving stronger reviews and higher occupancy.
- Pre-arrival communication
- Personalised check-in and check-out
- Welcome amenities
- 24/7 guest support
- Concierge services (dining, transport, experiences)
- Special request coordination
Marketing, Distribution & Yield Mgt
When a villa is placed into the rental program, it is actively marketed and optimised across multiple channels to maximise yield and occupancy.
- Multi-platform booking distribution
- Channel manager integration
- Property Management System (PMS) operations
- Dynamic pricing and availability management
- Professional photography utilisation
- Rate parity monitoring
- Integrated resort marketing exposure
Maintenance & Technical Care
Preventative maintenance and rapid response systems protect long-term asset value and minimise downtime.
- Air-conditioning servicing and filter cleaning
- Electrical and plumbing maintenance
- Pool servicing and water balancing
- Landscaping and external upkeep
- Minor repairs and fault resolution
- Preventative maintenance scheduling
- Pest control
- Routine and emergency technical inspections
A preventative, long-term asset management approach is applied to preserve villa quality and protect capital value.
- Annual villa condition assessments
- FF&E monitoring
- Preventative maintenance planning
- Ongoing recommendations to maintain and enhance villa standards
Financial Management & Administration
Transparent financial oversight ensures owners have clear visibility on performance and costs.
- Monthly owner reporting
- Revenue reconciliation
- Supplier and contractor payments
- Operational payroll administration
- Accommodation tax (PHR) administration
- Budgeting and performance forecasting
Licensing & Compliance
All villas are operated in full compliance with Indonesian tourism, employment, and safety regulations—reducing risk and ensuring uninterrupted operations.
- Tourism licensing (NIB / OSS)
- Hygiene and sanitation compliance
- Fire and safety certification
- BPJS employment compliance
- Immigration guest registration via FRS
- Coordination with local authorities
Technology & Utilities
The resort’s technology and utilities infrastructure is designed to support operational efficiency, guest convenience, and revenue optimisation.
Included within the management structure:
- High-speed internet connectivity
- Television services and subscriptions
- Water supply
- Gas supply (where applicable)
- Property Management System (PMS)
- Channel manager integration
- Booking engine configuration
- Guest communication platform
- Maintenance and asset-tracking software
- Smart lock and keyless entry systems
Resort Operations & Guest Services
Saraya Resort is supported by a fully integrated on-site operations team, ensuring consistent service delivery, asset care, and guest satisfaction.
- Front office and reservations management
- Concierge and guest support services
- Housekeeping and room attendants
- 24/7 security services
- Engineering and maintenance team
- Pool technicians and landscaping team
- HR, payroll, recruitment, and BPJS administration
- Ongoing hospitality training and operational standards
Centralised procurement and inventory controls ensure consistency, cost efficiency, and uninterrupted service delivery.
- Ordering of villa consumables and supplies
- Laundry vendor coordination
- Inventory tracking and stock rotation
- Storage and logistics management
This structure is designed to protect asset quality, support guest experience, and drive long-term operational performance.
Housekeeping & Laundry
Daily servicing and turnover operations are managed to five-star hospitality standards, supporting guest satisfaction and repeat bookings.
- Daily villa servicing
- Full turnover cleaning between stays
- Scheduled deep-cleaning cycles
- Linen and towel laundry management
- Amenity stock control
- Routine villa inspections
Guest Experience & Concierge
A dedicated guest services team ensures seamless stays from pre-arrival to departure, driving stronger reviews and higher occupancy.
- Pre-arrival communication
- Personalised check-in and check-out
- Welcome amenities
- 24/7 guest support
- Concierge services (dining, transport, experiences)
- Special request coordination
Marketing, Distribution & Yield Mgt
When a villa is placed into the rental program, it is actively marketed and optimised across multiple channels to maximise yield and occupancy.
- Multi-platform booking distribution
- Channel manager integration
- Property Management System (PMS) operations
- Dynamic pricing and availability management
- Professional photography utilisation
- Rate parity monitoring
- Integrated resort marketing exposure
Maintenance & Technical Care
Preventative maintenance and rapid response systems protect long-term asset value and minimise downtime.
- Air-conditioning servicing and filter cleaning
- Electrical and plumbing maintenance
- Pool servicing and water balancing
- Landscaping and external upkeep
- Minor repairs and fault resolution
- Preventative maintenance scheduling
- Pest control
- Routine and emergency technical inspections
A preventative, long-term asset management approach is applied to preserve villa quality and protect capital value.
- Annual villa condition assessments
- FF&E monitoring
- Preventative maintenance planning
- Ongoing recommendations to maintain and enhance villa standards
Financial Management & Administration
Transparent financial oversight ensures owners have clear visibility on performance and costs.
- Monthly owner reporting
- Revenue reconciliation
- Supplier and contractor payments
- Operational payroll administration
- Accommodation tax (PHR) administration
- Budgeting and performance forecasting
Licensing & Compliance
All villas are operated in full compliance with Indonesian tourism, employment, and safety regulations—reducing risk and ensuring uninterrupted operations.
- Tourism licensing (NIB / OSS)
- Hygiene and sanitation compliance
- Fire and safety certification
- BPJS employment compliance
- Immigration guest registration via FRS
- Coordination with local authorities
Technology & Utilities
The resort’s technology and utilities infrastructure is designed to support operational efficiency, guest convenience, and revenue optimisation.
Included within the management structure:
- High-speed internet connectivity
- Television services and subscriptions
- Water supply
- Gas supply (where applicable)
- Property Management System (PMS)
- Channel manager integration
- Booking engine configuration
- Guest communication platform
- Maintenance and asset-tracking software
- Smart lock and keyless entry systems
Outside the Management Scope
While the 40% management fee covers the full scope of day-to-day resort operations and revenue optimisation, certain costs remain the responsibility of the villa owner or are deducted prior to revenue-share calculations.
These items relate to ownership-specific utilities, insurance, and capital preservation decisions
Utilities
Utility consumption is billed separately and reflects actual usage.
- Electricity consumption
- Generator fuel (where applicable)
Insurance
Owners are responsible for maintaining comprehensive insurance coverage appropriate to luxury villa ownership.
- Building insurance
- Public liability insurance
- Natural disaster coverage, including flood and earthquake
Major FF&E Replacement
Replacement of high-value furnishings and equipment is excluded from the management fee and assessed on a case-by-case basis to preserve villa standards.
- Major furniture replacement
- Outdoor furniture
- Mattresses, sofas, and soft furnishings
- Large appliances (air-conditioning units, televisions, refrigerators)
Major Repairs & Capital Works
Structural works and owner-initiated upgrades fall outside routine operational maintenance.
- Structural repairs
- Roof replacement
- Major electrical or plumbing upgrades
- Owner-requested renovations or enhancements
Property Taxes
Statutory taxes associated with ownership are payable by the owner.
- Accommodation tax (PHR)
- Land and Building Tax (PBB)
- Any applicable ownership-entity corporate taxes
